SUNRISE SLOTS CASINO

Stay away from Casino!!! They do not pay at all!!! I will try to withdraw a $3000 winnings for over seven months ago and they keep giving me the runaround, everything they request I provide And it takes them over a week to reply by saying it’s not approved with some BS excuse which does not make any sense. Period. One rep doesn’t know any better than another. They’re all over the place. This is the worst site I’ve ever played on.

5 months - still havent been paid. Customer service cites so many winners and transactions as the delay. Every chat ends in apologies and that they will escalate the matter. I am going on 27 escalations. Do not put your money in this casino expecting to get any out.

Biggest scammer I've ever seen they don't pay for nothing don't give you your money they don't pay for nothing don't give you your money

They won't pay it tried multiple times over the months and they just give you the run around don't spend they deserve to go bankrupt

Terrible casino owed us two hundred for months now. And now it wants a 10 dollar Litecoin deposit to get a third hundred percent. Don't waste your time . That never pay. It's a 100 percent scam

Same their the only casino that takes so long weeks just for a small withdrawal it makes your site look like it's not dedicated to customer service you have to fix it or the other casinos will get the customers you realize all the other casino pays within 3 days and it wouldn't take much to get a letters of a court date

37 days waiting on a measly $100 payout with my last email reply telling me no date has been set to transfer my Bitcoin. No help from customer service except to "Escalate my request" which translates to do absolutely nothing.

I am having trouble getting paid for a small amount. It's $175 it's supposed to be bitcoin. It took 2 weeks to be approved, and still not paid. Just keep getting told they are aware and trying to send it as soon as possible. Disappointed because the casino has good games and bonus. But if they don't pay...why play? Crisopatra

They are nothing but a scam and fraud. Do not waste your money and time on this BS. They never pay your for what you win, but they sure will take your money though. Instantly. They screwed me out of 360$ I won two months ago. I need that money and can't even get it .

Wish I could give this place a 0!!! They owed me 4 thousand and I got lucky with the first 2 grand but they stopped responding to me after!!! They still owe me two thousand dollars! I tried to raise a complaint through somewhere else but it was futile. I never got paid.

I won $1200 and they keep rejecting my documents. Clear picture of my ID front and back and clear selfie but keeps rejecting my ID card.... smh.... so I dont even know if I will get my money from this casino. Wish I would of seen this thread before I played... smh

I just wanted to write in after reading all of the bad reviews here. I was obviously worried about my requested withdrawal (about $352, after depositing on a depositing $60 in BTC on a large no playthrough bonus, something like %350). Anyway, they took away the bonus amount ($207) from my total, charged me $18 for the BTC withdrawal transaction and it took about 4 days from the day I requested. So, overall, I am quite happy with the results. I'm pretty new to online gambling and I wouldn't disregard all the bad reviews others have written, but this wasn't too bad. They always responded via chat to answer my questions. Obviously, there are some hassles with verification, and its defintitely worrisome and unfortunate in this day and age that w/d isn't instant (or close to it), but in my opinion, the Inclave sites have so far done me justice. Of course, I can't speak for the experience of others but wanted to write in to let people know that if they are patient and stick with it, it's not impossible to get paid. Maybe I got lucky, well obv I did (60 to 352 was meaningful to me!), but I can't complain overall. Hopefully would be the same if I won in the thousands! Would try again (house money) and see if it's not just a one-time fluke. Will update.

They will take your money and BS you as long as they have to and then cut you off without resolution! Deposit anywhere else but this site! I promise you. Horrid.

Sunrise casino owes me $1578. It has been escalated 8 or 9 times now. Who can I contact to get this payed out. Every week it will be escalated and still they ask for more time. Isn't there a gaming authority that I can contact on this matter?

Add me to the laundry list of people with complaints about Sunrise. No matter how many times I submit my KYC documentation, the same docs that have worked just fine at countless other casinos, they keep telling me to resubmit them over and over and it never goes anywhere. Beware their transparent trickery.

Yep, they got me too! I was supposed to br paid out my little $300. Today makes 1 month since i "won". Still nothing, and I write them EVERYDAY!I emailand chat with customer sservice. I continue to be told that its sent for escalation, and should be paid out any day. They sure like to take your money real quick, but pay it out. Not for this chick. How do they afford to pay all the different customer service people? I have a list of 16 differnt ones so far. SIGH! Wish I had found LCCB sooner!

I wanted to give a recent review of sunrise slots. I recently won 100 in their casino with new player free spins. Sign up was easy, verification wasn’t too hard. When it came time to withdraw with litecoin I was worried when I read the bad reviews and decided I would never see any winnings. Their chat line takes a while as you are put in a waiting room. The customer service is not extra friendly but ok. I withdrew on a Monday and told 5-7 days. I followed up through chat for 3 days and was told the same. To my surprise, I received my litecoin by the same week! I wanted to make sure they got recognition as they may be trying to do better. Best of luck!

This place kept my 2 grand cause of more than one account what bullshit I only had two because I'm bad at technology and couldn't get in at some point and made a second account then so I could play.i never used two accounts they screwed me up

They have owed me money for a month. They conned me into making a verification deposit so they owe that to me as well. Everytime I contact them they say 7-10 business days and to come back at such and such date if no payment. It's a good thing there is a monitor between them and I/. I have had it with online casinos not paying and scamming members STAY AWAY IF YOU LIKE YOUR MONEY.

Lots of free bonuses but when you actually win big and complete the required playthrough requirements, they make you deposit money to be able to withdraw…then, once you do that…they have excuse after excuse of why it’s taking so long to send your money. It took almost a month to approve my withdrawal request (after making me deposit money to confirm I was a real person) and now it’s been over a month since it’s been approved when they say it’ll be 10-12 days. I’ve chatted with support multiple times and it’s one excuse after another. They have “escalated” my withdrawal twice now and still nothing….dont waste your time with this fake casino!

I played a bonus. I played played through the playthrough. They said I played multiple chips, I did not. I attempted multiple chips, they were denied. One worked and was the one I played. They're saying I played multiple chips but at the same time won't tell me what games I played and my wins and losses and the dates that I played the games. I've tried talking to chat but they just end the chat and send you to survey. I've asked the multiple times for them to show me what games and I played and my wins and losses. They've told me multiple times where it's located where I could see it but every time I go there the section that they say should be there does not exist.

SCAM!! Sunrise slots is a scam!! So I won $500 in their weekly tournament. From that, I used those same winnings to win up to $4500. I requested a bitcoin withdrawal of $2000 (their max limit) and within hours of that request I get on and ALL of the winnings I had were GONE! They wiped it all. And in my transaction history, it said my bitcoin withdrawal was canceled as well as a “Manager Withdraw requested” for the remaining balance I had! All of it gone. I didn’t get a message from them or anything notifying me of this decision they made. Don’t waste your time playing here. And definitely DONT WASTE depositing here either. Take my word, don’t waste any time here. Also, it is really hard to rack up loyalty points. So that sucks too. Payout options extremely limited. Don’t deposit here and hope you have better luck on your payout than I did if you do.

7-14 days for payout to be approved then 7-14 days for it to be sent out with bitcoin. I won 500 it took a month to be deposit in my wallet. Won 1800 now it’s been 1.5 months 😆 “payment processor problem it’s out of our hands” why is it so hard to copy and paste and click send.

So I started playing here a good while back signed up through the inclave link and after awhile I received an email from sunrise vip with a chip for 222 max cash out of 500. It clearly stated that as long as I had no pending withdrawals and my balance was below the three dollar threshold I could claim it. I ended up having to go through an entire month long process because support kept saying they were declining my withdrawal because I had a free chip prior to using that code. I ended up having to forward the email to support and after no responses for awhile I finally received a notice out of the blue one day that my 500 in btc hit my act!

I submitted a request for withdrawal on 11/17 which was approved on 11/28 which was bitcoin and I did eventually get paid out on December 29th. It was a process of contacting them everyday and I would not deposit with them again. But it is possible to get paid.

Ive been playing at Sunrise for awhile now through Inclave. It was great in the beginning. However, I have been waiting on a withdrawal of $500 for awhile now. CS says "It's been escalated," yet nothing happens.

Sunrise casino is the worst casino...I didn't receive my payout, I did everything they ask ,I even deposited $10 bitcoin, and for nothing, they told me I had 2 accounts but its not true they only want to make excuses not to pay you , they told me to make another deposit and the next withdrawal request should be Good .. then where's my first withdrawal,

Been playing on here for over two years, along with the other casinos under their “ umbrella “ due to my “vip personal host” direction (Scott something) including silver oak, lucky legends, ruby, and planet 7. I’m a daily player with a vip5 (highest level) rating. I lose over 10k a month of my hard earned money. The handful of times that I’ve submitted withdrawl requests, I got delayed over 2 weeks with the exact same excuses given from each casino. Also you can only ask for 2500 each time so then if I was up 10k or more, which has happened a handful of times, under their ridiculously slow payout rate, it would take over two months to receive that money and of course therefore I use it and within a few days it’s gone, which is their plan. Bonuses come with terrible with the lowest max redemption limits (1x) and the highest playthrough. (20-50x). The slots are the tightest slots Ive ever played on and the vip personal host was changed a few months ago to “Kirsten Gomez” who gives me loyalty chips often of over 500-1000 on each of the casinos I listed above but I never win after the high playthrough and low max redemption that plagues all the “free” money. For example, the comp points you earn has a 1X max withdrawl redemption meaning if you have 20,000 points which is essentially after losing 20k, you get $200 in free money to play with a MAX cashout of $200 after meeting the 40x playthrough!!! It’s a joke! So last but not least is this…most recently I had two $2500 withdrawl requests pending via “coindraw” the “FASTEST” payout advertised in a few days (which is a lie). They delayed the payment by stating processor issues with bitcoin, then coindraw issues then straight lies for over a month and a half. Finally the SAME DAY that I received the payout (minus $275 for each transaction fee) my debit card in which I used prior on those same casinos sites was used on this online clothing exchange called Otrium LLC. for a total of $6,000!!!! I never even heard of this site before and no chance anyone had access to my card to use it other than these crooks. Yes on the same exact day this SUSPICIOUS FRAUD OCCURS, IM FINALLY PAID THE $4,500! I still haven’t received the $6k back and it’s been over a full month now since it was stolen by someone using my card (which was saved via “inclave” the trusted site that links all the casino accounts under their umbrella together). Otrium is also conveniently located outside of the US also. Hmmmm. If you are a small stakes player, you can win and quit. I’m not obviously. I have a problem and I’ve asked them NUMEROUS times to blacklist me and they tell me they can’t because I’m one of their top players easily with how much I lose daily every week of every month of the last two years and only withdrew a total of 6 times which never once was processed any sooner than 21 days and I’m a VIP5! It makes no difference. They are truly a SCAM in every way. The bonuses are the best on the surface but if you read the small print you’ll realize they are complete garbage. (650% bonus with a 5x max redemption which is a joke. You deposit $50 and get like $550 to play with a 30x playthrough and then can only withdraw $250 max!). Please don’t throw your hard earned money away on any of their 10+ casinos. At least now you have been warned and I hope you play elsewhere for your sake! I’m an addict like I said and knowing it’s a scam I yet play and lose every day. Makes no logical sense hence my affliction destroying a life I work so hard to create!

They have stalled paying me for 3 months now. They refuse to pay me. Their customer service is an absolute joke and the whole thing is a shit show.

No money! No response! I followed all the rules and they took the $150 from my account, in bitcoin, and never gave me my withdraw! I made a legal bitcoin deposit and now I’ve been robbed.

Still waiting for a $2,500 payout. Originally requested it on July 19th, had to re-submit it on July 26th. Withdrawal request was approved for payout on August 4th. Now 20 days later, keep getting the runaround when I ask when I can expect the payout.

By far the worst online gambling site ever! Never got my pay out also waited to speak to someone which I never got to speak to anyone. It was a computerized agent that actually disconnected the conversation while I was still asking a question. They find some kind of reason why they cannot pay you or give you what is owed to you I never received my pay out and I am so done with that game. I will never ever ever recommend it to anyone, and I would never play it again, that is the worst experience I’ve ever had with any online casino

I won over $1864 and next thing I know 1700 of it just disappears. I was actually over the bonus play through by 2k. Then the only want to pay me in bitcoin and I still couldn’t get them to complete the transaction.

New payout scheme proports that they payout faster...I can verify that I have received multiple payouts from this casino and they have NEVER been slower...after they pass the deadline they commit to in their marketing, they refuse to let you speak to anyone that has any effect or control over the process. I don't know if they changed leadership or just policy, but it's not worth it to play here. you will rarely win, and their slots payout percentage is around 25% in my opinion. You get better odds at a casino on a reservation. The real problem is that they sit on the approvals when you do win...for weeks and weeks. You cannot speak to anyone who knows anything about the process once you win anything. Best of luck, but my suggestion is spend your money somewhere else that actually pays their winners!

I’ve been victim to the slow /non-pay out times as well. Even from tournament winnings. Before I had no issue with quick pay out less then 6 months ago. They are non-responsive

Horrible place. Cannot make a withdrawal they keep changing their mind when the reason they use to deny is not even correct so then its something else. Been trying to get my deposit back multiple weeks now and they keep guaranteeing me I'll have it within 72 hours but still wait. Do not deposit here you can't really win just light your cash on fire.

Terrible experience. I've made multiple deposits different ways and they've claimed that they never got the money when I do win and try to withdraw they don't allow me to

This is one of my favorite casino's they have a good rotation of new bonuses all the time the payout was pretty damn fast for me with bitcoin and the support was very courteous and actually knew how to be of service I just wish the comp points redemption wasn't so damn high

Love the rtg games but withdraw is a long process. Have won 500 bucks twice and too 6 weeks on first withdraw having to verify documents which i understand but second withdraw took over a month they blamed a large volume of pay outs.

I’m still waiting on my withdrawal 3 weeks later . Very unclear with instructions and. Updates

Total scam, added my 200$ won over a grand, then all the sudden when it is time to pay my deposit was no longer on my statement and they refuse to pay. They will figure out a way not to pay everyone in anyway. Did my wife the same way but accused her of having multiple accounts. Total BS scam!

This casino is wrong and their fraud they play me on a $100 I have 15 spins got my 15 spins and then I beat the I meant all the requirements and wages and they still didn't ever send my money like this is a junkie ass Casino don't don't trust them

This casino wrongfully scammed me and closed my account with no justification / warning / explanation. I have emailed them two times prior to this, once providing personal information for KYC purposes and another time for questions regarding payout. No response either of those emails. I claimed a promotional offer they sent me, I followed all terms and conditions, I met the wagering requirements and was eligible by their own rules for $50 USD payout. the live chat agents instructed me on how to withdraw and I followed those directions. I went to make my security deposit and lo and behold - I find out my account was closed. I signed up as a new player with Inclave - they had no reason to cheat me. Had I been smart and looked online I would have saw they run an illegal and unlicensed operation- you seem to do this on a regular basis to players. Countless Reviews online of them denying winnings to players through shady tactics. I called the customer service and they said they could not provide any reason for account closure, nor could the decision be reversed. When I asked for information on where your casino is licensed - I was told I am not entitled to know that ? Really? A player isn’t entitled to know where the casino they are planning to send money into is licensed ? That is a huge red flag. I’m owed $50USD and anything that could be done to help would be appreciated.

I had more than one account because I couldn't remember the password or didn't have access to the email any longer. I'd never deposited in any of them and just free chips. They sent one for 50 free dollars to spend and I won't 1291.45. It said my withdrawal balance was the same But I had to take a selfie and send my ID front and back and I did. Then I had to open a bitcoin account and send 10 to verify the account. I did. They approved it. I withdrew my 1301.45 which was the amount available and they sent me back my 10.00 saying my multiple accounts prevented me from collecting my money, it shows manager withdrawal. All my accounts were with the same information, no deposit and never had withdrawn from any of them. I have filed violations with the regulation board. After reading thei terms and conditions, there is no way to actually collect your winnings with the terms and conditions regardless. They all void any play winnings and state they can make up rules and terminate them at will whenever needed to avoid paying their clients. The fact they are allowed to just keep doing this shows what our democracy has done for us being cheated out of our money. It allows it.

Please be aware that, although you may receive your first one or two withdrawals in a timely manner, that does NOT mean the rest will be. This company gained my trust by processing my first 2 or 3 withdrawals pretty fast. So I was thinking all of the negative reviews online were false, or they got there act together, but NO. I requested a withdraw thinking it would be processed as fast as the others and NOPE! Still waiting, even with the "faster" Bitcoin withdrawal. I really doubt I will ever see my $2500. I am SICK. THIS IS SH*T SHOW. Please do NOT play with them. There are so many other casinos out there that consistently pay within a reasonable time frame. I SHOULD HAVE LISTENED TO ONLINE REVIEWS AND I DIDN'T. *Will remove with payment. Do the right thing Sunrise.

these guys took me for a massive wild goose chase as soon as I survived the playthru gauntlet on the freebie starter chip, got me sending my ID my bank info and sending 10$ verification deposit just to literally cancel my payout request but like from the point of view of as though I myself canceled it, i re-request it and ask the live chat dude if i’m doubt something wrong here he tells me to submit my ID documents to [email protected], I do, and 3 hours later they cancel my request again and manager withdraw the entire amount... and then leave me on “an associate will be with you shortly!” when i try to msg customer service live chat about it….i screenshottted my account transaction history but honestly…. man F this clownshoes outfit dawg for real. just skip over this one if u want my advice. I don’t know what kind of mickey mouse club operation these guys are running here but take it from me your wasting your time and money 100% beginning the moment u even load up their website. it’s just gonna end with you alone in a chat log asking for clarification as to what is going on and why.

I have mixed feelings about Sunrise Slots. They have a great list of No Rules bonuses that can range from 175% to 375% or more. I won on the free welcome offer and was required to make a small deposit in order to get the winnings, standard practice and no biggy. It took almost 2 months and a week of daily chat inquiries to get it, but it was finally processed to my BTC account. I almost wrote off this casino but a 365% No Rules bonus enticed me to deposit $50. I was lucky enough to turn it into almost 5K. After processing fees and leaving myself a purse I cashed out $4500.00. I received it in just over a week. I have won over $15K at Sunrise Slots Casino but have experienced a few speedbumps with the cash out processes. They changed their Crypto processing partner and I had to wait around 3 months for a 2K payout. My next win was again around 5K but their new partner only processes $2500 per transaction, the first is free and I had to pay $225 for the following that month. I got the first in 2 days during which I increased my balance another 3K. I got the second in a day. I have been waiting for over 2 weeks for the final payment. After my 3rd deposit I received an email inviting me to increase my status to VIP level 2, which required a $250 deposit. I finally decided that it would benefit me, so I took them up on their offer. That was my first big win there that took me 2 months to receive. It also put me on the wrong side of the casino's win/loss ratio so my VIP status was not instated and I no longer had access to any deposit bonuses. After I received the withdrawal, I made a $50 deposit and my bonuses were back but not my VIP status. After 1 deposit that didn't result in a win, I was again invited to increase my VIP status for a $250 deposit (which, BTW, came with a 350% NR bonus) I tried to get the increase in status without the deposit to no avail. I am now a VIP player. Even without this last payment, I am on the + side financially. I am a little miffed about the long wait, but am optimistic that it will arrive. I apologize for the lengthy review but feel that both the Players and Sunrise Slots deserve the effort. Over all I would recommend Sunrise Slots with the caviot that patience is required, which is unfortunate and is why I rated 3.7 instead of 5.

Played in a tournament and won, then could never get a payout. Will not be playing here anymore.

One of my favorite casinos for tournaments. I try to play everyday. I have won a couple of times

They wouldn't pay me for a tournament that I won. They made up rules and when I asked them where the rules were posted they ended the chat. If they do pay you it'll take more than a week.

the games are fun, and the promos are enticing. but sites a scam so save youre money for a legit place if you want to play do it somewhere that will actually pay you!

SLOTS OF VEGAS refused to pay me after one coupon, 1! They are scam artist and have no intention of paying anyone.

Scared to even think about playing anything but bonuses here customer service is seems to be non-existent it's very strange

Have been waiting two months to get paid out by sunrise followed all rules and they took theres off top. Tried getting it wired threw two different banks one they said would not work the other would but it never happened. They suggested using Bitcoin wallet its been a month and a half and they told me it will be up to a month longer. I asked for a check they refuse to send it any other way but Bitcoin. Now when I try to contact them they just give me the link to the u.s. attorneys office and I can try complaining to them.

Don't do it they will not pay, don't make the mistake I did and not read and belive the other reviews, this casino should be wiped from the internet period

This place is surely a scam. They seem to have turned their rtp way up to make it way to easy to win off no deposit bonus but I am sorry I am not going to make a KYC deposit at a place that has a sordid reputation for not paying their players.

Won 1st place in their daily tournaments so $1000 each win. Withdrawal approved 11/28 still nothing but excuses from em

I literally have been waiting my withdrawal since 10/21/22. They said 10 days to get approved. 11/3/22 withdrawal approved for release and now another 10 days to process. Well another month and nothing still! The chat has escalated this 3 times and never get a call back or email. I reported them to this CDS CORPORATION llc for claim. The payouts@sunrise has been rude basically placing the blame on their payout company being so behind. Well it sure didnt take over 45 days to accept my money. Its COMPLETE BULL***T

Sunrise should get negative stars. I've never, ever seen such incompetence mixed with blatant lies and subterfuge. I hope enough people see these reviews and don't give it a try. You'll regret it if you do, and I despise the very thought of the scam artists behind this pre-fab posing as the real deal. They aren't and I highly recommend you don't find out for yourself like I did. I hope karma comes for them and they go out of business, but if my time writing this save just 1 person from putting $1 in their pocket I'd consider it worth my while.

I won't make the mistake of playing here again. They say that i was using a betting system when all I was doing was increasing or decreasing my bets if I was doing well ot losing

I came here from an offer that gave 15 free spins to Sweet 16 Blast for 15 days and I used them all but I did not win..Sunrise has great slots which enjoy every time I visited them but I find too difficult to win there..Also I think Sunrise is new casino and not prove its fame yet so I will wait for new reviews about withdrawals with purpose to deposit and use their services.

pretty sure that this place is a scam i would stay away from it if i were you

They don't accept players from Nevada so .....guess I'll never know bout this casino. Strange us players can play but not players from Nevada bummer.

I deposited a few times with them using Bitcoin. I won like $200 and tried to cash out with Bitcoin. It was one of the worst experiences I have had! Week after week after week it was one excuse after another. No one could really tell me anything that made sense or that wasn't total bull. Sometimes they would just lie and tell me one thing and then the next week when I talked to someone else, they would tell me something totally different! Took them forever to finally say they had my Bitcoin address. Then i have to wait 10-12 days but that would come and still nothing. Then it's another excuse. Or it's been "sent" now but still needs to be "delivered" which takes anther 10-12 days. Then the next week I talk to someone else who says no it hasn't been "sent" yet.. no one can ever tell you any real reason or do anything at all or even get you someone else to talk to. Most of the questions I asked, they would not answer and could not tell me. Just the same repeated nonsense and lies and hurdles that all of a sudden come up that no one mentioned before! They advertise on there sight that if make a Bitcoin withdrawal you can get your withdrawal in less then 48 hours sometimes! Yet, after 48 days, I still didn't have my measly $200! They kept telling me they were behind on Bitcoin withdrawals! But yet they still advertised all over the place about their 48 hour Bitcoin withdrawals! Would even send me emails! Then after over 2 months, they finally told me my Bitcoin address was the wrong kind and it needed to start with certain letters or numbers. After in the beginning, I had to give them my Bitcoin address like 3 times, and then keep making sure they had it and there wouldn't be any issues with that and they kept reassuring me they had it and that wasn't the issue! I never did give them a different Bitcoin address. At that point I was done with them. It had been more then two months. Then after a few weeks, all of a sudden I got my deposit in my Bitcoin address I gave them in the beginning. Not as much as my original withdrawal amount though, which even that was short compared to what i won, because they had to take out the bonus amount, that part wasn't withdrawable, and now there was some other penalty or fee they deducted for some reason that made no sense to me, but at this point I was surprised and happy I even got anything at all!! So in the end I think I got like $150 and it took almost 3 months and a lot of headaches! I had to contact them at least every week because if there was a problem, they did not email me or contact me to resolve it.

I did cash out with them but it took almost 3 months from the time I initiated the withdrawal. It also took in the ballpark of 30 emails and conversations in chat to make it happen. Pretty bad. With places that pay almost immediately what’s the point.

Customer service is a joke, just getting in touch with someone at the casino will give you a headache. If you can’t trust them to even talk to you then there’s no way you can trust them with your money

Not paying your customers is like stealing from them. STAY AWAY

This casino is trash! There are so many great options out there...why would one even waste their time with this one..

Stay away from this casino.